We are committed to making the festival as accessible as possible.
The site is predominantly grassland with some hills and gravel paths around the site which are rough and uneven. As such, it may present challenges for wheelchair users and those with serious mobility issues particularly in extreme weather. There are no steps but there are some gentle and steep slopes but all have pathways which take the most accessible route.
Our dedicated accessible campsite and carpark will be open from 12noon on Thursday. Please display your pass on your dashboard, this will help our stewards to direct you. All our stewards are available to provide support and information.
The route from the accessible parking to the accessible campsite is approximately 250m down a grassy slope and then a further 250m across flat grassland. There is a slightly longer hard standing route if needed. The Accessibility stewards based in the accessible carpark and campsite have a buggy so are on hand to offer you a lift with your belongings if needed. You cannot drive into the campsites at any time due to fire regulations.
Tickets for Personal Assistants / Carers
We offer a free ticket for a Personal Assistant accompanying someone who is registered disabled. Personal Assistant (PA) tickets and accessible facilities are primarily for those who are registered disabled, so you’re automatically eligible if you can provide a copy of your Disability Living Allowance, Attendance Allowance, Personal Independence Payment or Access Card (for a personal assistant ticket) or Blue Badge (for accessible camping or parking). You need to call or email our ticket agents The Ticketsellers on 0121 472 6688 or firstname.lastname@example.org to buy your ticket and vehicle pass, and to request a free PA ticket, or to arrange accessible camping or parking.
Accessible Camping & Parking
We have a designated camping area where space can be booked in advance by those who need to be closer to the festival activities or require power for specialist medical equipment.
If you have specific needs – for example you require a bed – boutique camping may be a good option. Speak to our boutique camping providers to see how they can help make your stay that bit easier.
If you are in a live-in vehicle, you are welcome to choose where you would like to camp based on your needs. The live-in vehicle field is on a slope and further away from the festival activities than the accessible campsite. The accessible shower is in the festival campsite.
Disabled parking is also available. Please book this in advance and have your blue badge with you when you arrive – a steward will direct you to the designated area.
Accessible toilets and showers
There are new and improved wheelchair/easy access toilets and showers next to the accessible campsite. There are also accessible toilets at all of the large toilet blocks across the site. These are locked with a combination code so they can only be accessed by people who need them.
Viewing platform and chairs
For the first time this year we have an accessible viewing platform at the park stage, admittance will be on a first come first served basis. You can collect a wristband for this from the info point on the HAHA. Almost all our venues do have seating available, stewards and venue staff will be very happy to help you find a seat even if none are available so please do ask.
We have a designated accessibility buggy to help you around the site, it will be based in the accessible carpark on Thursday and Friday but can be contacted via the info point on the HAHA and the Bowling green.
PANTS also offer a Buggy service around the site for a donation you can find out more about their great work via their website. Look out for the stops around site.
The medics tent and welfare tent are located next to the Park Stage, and is open 24 hours a day during the festival. A fridge is available for storing medication. If you need urgent help elsewhere in the festival, speak to a member of security or a steward who can radio through to other members of the team.
Assistance Dogs that are registered with an organisation that is a member of Assistance Dogs UK are welcome at the festival. Please make sure you let us know if you need to bring an assistance dog with you by emailing email@example.com
Laser, strobe and other lighting effects may be in use during the festival. If we know in advance, we will make a note on the artist’s page on the website and sign will go up at the entrance to the venue.
Contact details for all access enquiries
If you have any questions, please contact firstname.lastname@example.org
If you would like a larger print PDF version of all our access information then please click HERE to download.